There are four different annual support levels available, with a different rate for use by non-profit and commercial institutions. The "Pay for It" links below will take you to our University secure credit card service.
A few things to note before you press the link:
Basic SerialEM Bug Support
If you encounter a problem in SerialEM that appears to derive from a software bug, we will work with you to collect information that identifies the source of the problem. A solution will be provided, but possibly not until the next period of intensive development activity or the next major release of the program.
Priority SerialEM Bug Support
If you encounter a problem in SerialEM that appears to derive from a software bug, we will work with you to collect information that identifies the source of the problem and provide a solution as rapidly as is feasible, including a version where the bug is fixed.
Priority SerialEM Software Support
If you encounter a problem in setting up or running SerialEM, we will examine your configuration files and work with you to collect information about the problem and resolve it. This support covers bugs and configuration and calibration issues.
SerialEM Application Support
In addition to support for issues arising from bugs and configuration or calibration issues, we will advise on how to get the most out of SerialEM for your applications. This includes up to 2 hours of remote consultation per year with you and/or your user group.
You may request a refund for the amount paid, pro-rated by the number of months remaining in the one-year term (rounded down). Send an email with this request to .
Your name, email address, institution, and location will be collected and stored so that we can verify your support level when you request assistance, identify what microscope(s) are being used, and contact you about support renewal or other issues. We will not share this information with anyone else.